Best Practices and Tips for Mastering Incident Handling
Regardless of the size of your company, there’s a good chance you’ve had to deal with an incident. Problems that escalate to catastrophic proportions affecting users, customers, services, and coworkers are almost inevitable when working with software engineering. Even companies at the forefront of quality software development occasionally face incidents, such as Google, Apple, Amazon, and many others. No company is immune, so it’s important to be aware of this.